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Service Level Manager

Lokalizacja: Szczecin , zachodniopomorskie
, Polska
Data: 28-01-2019, do końca 41 dni

Service Level Manager
NR REF.: 1117540
Service Level Manager

Hays IT Contracting is an up-to-date B2B form of employment for IT specialists with innovate and developmental projects for TOP Clients close at hand.

Currently we are looking for Service Level Manager for long term cooperation in Warsaw, B2B, outsourcing by Hays Poland for Telco company.

Location: Warsaw
Length: long term cooperation
Job type: B2B contract
Rate: 600 - 690 zł net + VAT / day

  • Collaboration across different teams identifying, designing, developing and improving service quality
  • Performing proactive and re-active investigations protecting client's business and initiates actions to improve or correct the situation,
  • Building and maintaining effective working relationships with internal stakeholders and client's vendors
  • Providing focus and accountability for end-to-end service context
  • Reporting from ticketing tools, Data Warehouse or other DB
  • SLA/OLA creation
  • KPIs developing/improvement
  • Support other tasks in service management area, like coordination of the CR’s, projects, formal topics
  • University degree in IT Discipline or equivalent in years of progressive experience in enterprise level IT environments
  • Working knowledge of Incident/Problem/Change Management frameworks such as ITIL (certification not required, but is a plus),
  • Ability to speak English (minimum B2 level)
  • Self-driven and proactive approach
  • Excellent communication skills
  • Strong analytical and reporting skills
  • Experience in service delivery management
  • Minimum of 3 years of Service/Change/Incident/Problem Management or Project Management experience
  • Technical background
  • Good understanding and of IT infrastructure and maintenance topics
  • Competitive salary
  • Possibilities: variety of projects to participate in development, working closely with big brands, meeting great people
  • Variety new technologies
  • Challenges appropriate to your skills and knowledge
  • Fast learning opportunities
  • Preferential conditions for benefits: medical and sport package

Oferta jest ważna jeszcze 41 dni

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Informacje o pracodawcy

HAYS IT & Telecom

Praca Service Level Manager, Szczecin

Oferta jest ważna jeszcze 41 dni

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